Clinic Returns Policy

RETURNS AND EXCHANGES

All sales final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, pleas contact us within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product in a diffrent size, e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charged 

After 5 business days, all exchanged will incur a resctocking fee. 

Seasonal items are not eligible for exchange. 

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE OCONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED! 

All veterinary diet products are 100% guaranteed by our patner food companies and can only be returned for the following reasons: 

Palatability- Pet will not eat or does not like the taste of the food.

Quality- If there is a problem with the quality f the product.

Safety- If a bag or can has a broken seal which has compromised the integrity of the food. 

All inquiries regarding returns and/or exchanged can be directed to Morden Vet Clinic at 204-822-4333.